Return & Refund Policy

At Emutee, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return & Exchange Conditions

• Returns and exchanges are accepted within 30 days of delivery.
• Items must be unused or gently used, in original packaging, and include all accessories or tags.
• Returns requested after 30 days will not be accepted.
• Exchanges are available for eligible items (e.g., size or color), once the original item is in transit.

2. Return Process

• Contact us at support@emutee.com before returning any item.
• We’ll provide full return instructions and, when applicable, a prepaid label.
• Returns are accepted by mail only.

3. Refund Eligibility

Refunds are issued for orders that meet one of the following conditions:

• The item arrived damaged or defective.
• The product differs from the original order (design, size, or material).
• You received an incorrect item.

Items worn, washed, altered, or missing original tags are not eligible.

4. Order Cancellation

• Orders can be canceled within 24 hours of purchase at no cost.
• After 24 hours, items move into production and cannot be canceled or modified, as they are made-to-order.

5. Refund Details

• Refunds are processed within 10 business days after we receive and inspect your return.
• All refunds are issued in U.S. Dollars (USD) to the original payment method.
• If delays exceed 15 days, please check with your bank or card provider.

6. Responsibility & Notes

• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• We are not liable for lost or damaged returns caused during shipment.
• Please contact our support team before sending any item back.

For questions or assistance, reach out to us at:
Email: support@emutee.com
Address: 1131 N Magnolia Circle, Eustis, FL 32726, United States
Support Hours: Mon–Fri, 9:00 AM – 6:30 PM (Central Time)
Phone: +1 (518) 316-2628