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Return to shopFAQs
A: Our payment process is designed to be simple and secure. Once you have added the desired product to your cart, click the cart icon in the top right corner of the page. Review your selections, adjust quantities if necessary, and then click “Proceed to Checkout.” Follow the guided steps to enter your shipping information, select a shipping method, and select your payment options. Double check all details before completing your purchase to ensure everything is correct.
A: During checkout, you’ll be prompted to enter your shipping address, billing address, and contact information. Ensure that all details are accurate to avoid any delays in processing your order. Our website uses secure encryption technology to protect your personal information. If you have an account with us, you can save your details for quicker checkout in the future.
A: We strive to provide flexible payment options to accommodate our diverse customer base. Currently, we accept major credit cards such as Visa and Mastercard, as well as PayPal. These options ensure that your payment information is handled securely. If you encounter any issues during payment, please contact our customer support for assistance.
A: We understand that sometimes changes are necessary. If you need to modify or cancel your order, please contact our customer support team as soon as possible. While we cannot guarantee changes after an order is confirmed, we will do our best to accommodate your request. Please note that orders already processed for shipment cannot be altered or canceled.
A: After your order is dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier’s website. Use this information to monitor the status of your shipment in real-time. If you encounter any issues or have questions about your delivery, our customer support team is here to help.
A: We want you to be completely satisfied with your purchase. If you need to return an item, we offer a hassle-free return policy within a specified period. Please visit our “Returns Policy” page for detailed information on eligibility criteria, the return process, and instructions. Items must be returned in their original condition and packaging. Once we receive and inspect the returned item, we will process your refund or exchange promptly.
A: Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us through the “Contact Us” page on our website or by emailing us directly at support@emutee.com. We aim to respond to all inquiries within 24 hours. For immediate assistance, you can also use our live chat feature available during business hours.
A: We apologize if you receive a damaged item. To resolve this issue promptly, please contact our customer support team immediately. Provide your order details and attach a photo of the damaged item. We will assess the situation and offer a suitable resolution, such as a replacement or a refund. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with loopup.
Shopping Information
Q: How can I find a product?
A: You can use the Search bar at the top of any page or browse through categories in the main menu.
Q: Can I save products for later?
A: Yes! Click “Add to Wishlist” on any product page. You can access all your saved items anytime from your Account > Wishlist section.
Q: Can I check out as a guest?
A: Absolutely. Guest checkout only requires your shipping and payment details. However, creating an account allows you to track your orders, save addresses, and enjoy exclusive promotions.
Payment Information
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and most major debit cards.
Q: Is my payment information safe?
A: Yes. emutee.com uses 256-bit SSL encryption and complies with PCI-DSS standards, ensuring that your data is protected and securely processed.
Q: Can I use discount codes?
A: Of course. Enter your code at checkout in the “Coupon / Gift Card” field and click Apply before payment.
Shipping Information
Q: How long does shipping take?
A: Orders placed before 5:00 PM (Central Time) on business days.
Transit time varies by location but usually takes 7–20 business days, for a total estimated delivery time of 8–27 business days.
Q: How much does shipping cost?
A: We charge a flat rate of $8.95 for all U.S. orders — regardless of size or location.
Q: Which carriers do you use?
A: We primarily ship through USPS and other reliable local postal partners.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. We do not deliver to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or APO/FPO addresses.
Returns & Exchanges
Q: What is your return policy?
A: You may return items within 30 days of delivery if they are unused, in their original condition, and include all packaging.
Q: How do I start a return?
A: Contact us via support@emutee.com or the Contact Us page to receive your return instructions and a prepaid label (if eligible).
Q: Who covers return shipping costs?
A: Return shipping is free for defective or incorrect items. For other cases, customers may cover the return postage.
Q: Can I exchange my item?
A: Yes, exchanges are available for eligible products (size or color) within 30 days of delivery. Once we receive your return, we’ll send your replacement.
Refunds & Cancellations
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we inspect your returned item. You’ll be notified by email once your refund is issued.
Q: Can I cancel or change my order?
A: Orders can be canceled or modified within 24 hours of purchase at no cost. After that, production begins, and cancellations aren’t possible. Please email support@emutee.com right away if you need help.
Q: What happens if I entered the wrong shipping address?
A: Please double-check your address before checkout. If an order is returned due to an incorrect address, additional shipping fees may apply.
Need More Help?
Our customer service team is always ready to assist you.
Email:support@emutee.com
Address: 1131 N Magnolia Circle, Eustis, FL 32726, United States
Support Hours: Mon–Fri, 9:00 AM – 6:30 PM (Central Time)
Phone: +1 (518) 316-2628
Your satisfaction is our top priority — we’re here to ensure every order goes smoothly from checkout to delivery!