Cancel/ Change Order

Order Adjustment and Address Verification Policy

At emutee.com, we understand that plans can change — and we want to make sure your shopping experience remains smooth and flexible. That’s why we offer a 12-hour window from the moment your order is placed to make any necessary changes or cancellations. Please review the details below to understand how it works:

Cancellations or Modifications Within 12 Hours

You may cancel or modify your order within the first 12 hours after placing it.
Simply reach out to us through the “Contact Us” page, submit a support ticket, or email our customer care team directly via support@emutee.com.
We’ll respond promptly to ensure your request is handled as quickly as possible.

After the 12-Hour Window

Once the 12-hour period has passed, your order will be processed for shipment.
At this stage, we’re unable to accommodate further changes or cancellations, as your items may already be prepared or in transit.
We appreciate your understanding and cooperation.

Address Accuracy

To ensure your order arrives safely and on time, please double-check your shipping address before completing your purchase.
Accurate address information is the responsibility of the customer, and it plays a key role in ensuring successful delivery.

Address-Related Issues

If a delivery issue occurs due to an incorrect or incomplete address provided at checkout, Emutee cannot be held responsible for non-delivery or delays.
We strongly encourage all customers to review their shipping details carefully before confirming an order.

Customer Support

Our customer support team is always here to help with any questions, concerns, or requests.
Feel free to reach out anytime at support@emutee.com — we’ll be happy to assist you and make sure your shopping journey with Emutee is smooth and stress-free.

Thank you for choosing emutee.com.
We’re grateful for your trust and look forward to delivering your order with care, speed, and attention to detail.